Recordly with Futurice: Bromma

Solution

To tackle these inefficiencies, Bromma partnered with Recordly and Futurice to implement a retrieval-augmented generation (RAG) agent – a game-changing generative AI solution designed to streamline service operations. To ensure seamless interaction, the solution includes a user-friendly interface, allowing service engineers to engage directly with the AI agent through natural conversation. This intuitive design ensures that engineers can quickly access the insights they need, improving efficiency and decision-making. By leveraging natural language processing and intelligent search, the agent processes Bromma’s quality service reports (QSRs) and extracts relevant data points, answering key service questions instantly: What was the issue reported in this QSR? Was the issue resolved? If yes, what was the solution? The data pipelines extract and process the data into a format the agent can read and ensure that engineers can now use simple, natural-language queries to retrieve the most relevant cases. Instead of manually searching through legacy reports, now they can simply ask: Have we encountered issue X before? How do I resolve issue X? The agent doesn’t just retrieve data – but it also generates step-by-step diagnostic instructions and on-site testing procedures, helping engineers resolve issues faster and more effectively.

Outcome

1) Faster issue resolution: Service engineers can now retrieve relevant cases quickly; 2) Knowledge sharing: Enabling spread of quality knowledge around the globe without delay; 3) Scalable and future-proof: Automation eliminates inefficiencies in the service process; 4) Reduced dependency on knowing the exact characteristics of the internal system: Engineers can input queries more freely without having to think about formatting.

ROI

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