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Vaisala

Summary

Vaisala
Company Size
  • Enterprise
Industries
  • Manufacturing
  • Supply chain
Processes
  • Customer Service & Support
  • Financial Management & Accounting
  • Human Resources & Talent Acquisition
  • Marketing & Advertising
  • Product Development & Innovation
  • Sales & Business Development
Project
Project Types
  • Operational excellence
Cost Level
  • 100 001 – 1M€
Regions
  • Global
Languages
  • Multiple
Implementation
Implementation Level
  • Production
AI Technologies
  • AI for Business Intelligence & Decision Making
  • AI for Code Generation & Development
  • Conversational AI & Chatbots
  • Predictive analytics
Technologies
  • Sana Agents
GDPR Data involved

No

Back to use cases

Many AI initiatives remain isolated proof-of-concepts that fail deliver real business value. Cultural resistance, technical barriers, and poor training limit adoption to small pilot projects. Vaisala needed to transform how 1,500+ employees worked while maintaining operational excellence and regulatory compliance across its international workforce.

Solution

Vaisala built a three-pillar strategy combining 3 pillars of AI focus (personal productivity, process optimization, and product features), all resting on a common foundation of training, cultural transformation, and governance excellence. The company created an Applied Digital Innovation unit that connected technology providers, business units, and end users. This team developed comprehensive training programs and robust policies with legal, privacy, and IT teams. The result: over 10 specialized AI agents deployed across business functions: From productivity assistants to sales support, communications tools, HR services, and predictive analytics.

Outcome

Within eight months, Vaisala achieved 65% workforce participation with 1,500+ employees actively using AI tools daily. Key results include: • 95% utilization of enterprise AI licenses • 15% efficiency improvement in customer support • Reduced tier 2/3 escalations and faster response times • Predictive analytics for on-time delivery forecasting

ROI

The eight-month implementation timeline delivered rapid value compared to traditional multi-year technology transformations. Beyond immediate returns, Vaisala positioned itself for competitive advantage in an AI-driven marketplace. High license utilization (95%) maximizes technology investments while reduced escalations lower specialized staffing needs.

Yhteyshenkilö

Katy Greatrex

Vaisala